I've set up a signature for users, which is set to use Arial 10, and on sending out a new email this is correct. I have set it to add this to each reply too, but it reverts to Times New Roman. This is only on replies and forwards.

HTML code is as follows:-

<font face="Arial"><p style="font-size:10pt;"><b><br>
Kind Regards<br><br>
{#Print Class="OA" NAME="displayName"}<br>
{#Print Class="OA" Name="title" Pattern=".+" IfMatch="$&"}<br>
{#Print Class="OA" NAME="description"}</b><br><br>
<TABLE BORDER=0 CELLSPACING=0 CELLPADDING=0>
<TR>
<TD ALIGN="left"><font face="Arial"><p style="font-size:10pt;">{#Print Class="OA" Name="telephoneNumber" Pattern=".+" IfMatch="Direct: $&"}<br>{#Print Class="OA" Name="mobile" Pattern=".+" IfMatch=" Mobile: $&"}</TD></TR>
</p>
</TABLE>

Any help gratefully received.


Martyn

Hi Martyn,

please send test messages (a new one and then a replied/forwarded one) to reproduce the problem and then send me (franzk@netal.com) copies of the two messages as received by the recipient. In addition, send me your config file, Global.xml.

-Franz

Hi Martyn,

thank you for providing some sample messages to illustrate the problem.

Your problem is caused by the fact that your HTML code has some issues like mismatched tags and missing font type information in the <p> tag.

Please use this fixed HTML code:

<p style="font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;"><b><br>
Kind Regards<br><br>
{#Print Class="OA" NAME="displayName"}<br>
{#Print Class="OA" Name="title" Pattern=".+" IfMatch="$&"}<br>
{#Print Class="OA" NAME="description"}</b><br>
</p>
<TABLE BORDER=0 CELLSPACING=0 CELLPADDING=0>
<TR>
<TD ALIGN="left"><p style="font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;">{#Print Class="OA" Name="telephoneNumber" Pattern=".+" IfMatch="Direct: $&"}<br>{#Print Class="OA" Name="mobile" Pattern=".+" IfMatch=" Mobile: $&"}</p></TD>
</TR>
</TABLE>


-Franz