We have been using up until now an inferior product on our Client's Organisation 2007 Exchange server. We have been using DisclaimIT 3 on their 2003 servers for a few months with much success and decided to investigate using DisclaimIT 4 for the 2007 servers. We have run into a couple of little snags however.

I have been testing the existing HTML disclaimer on the new system and it all works apart from when you add the style sheet to the HTML. As soon as the stylesheet is added the disclaimer doesn't appear. Is this a bug?

We have also noticed that when using inline images, the recipient Outlook client registers the email as having an attachment (the paperclip icon appears in the message list). This happens with our disclaimer as well as the demonstration disclaimer. Version 3 did not produce the same result. Is there anywhere to prevent this from happening?

Thanks

Hadley

EDIT: I have been conducting further testing on the style sheet issue. When the style sheet is added as an embedded style sheet, ie inside <style></style> tags, the disclaimer disappears completely. When you try to use inline style sheets, ie <p style=""> the style element is completely ignored but the disclaimer text does at least appear. I hope this helps with diagnosis! Thanks.

>As soon as the stylesheet is added the disclaimer doesn't appear. Is this a bug?

yes. I assume your code looks something like this:

<style>

<!--

[...]

-->

</style>

There's a bug in DisclaimIt, causing it to fail to detect the closing comment (-->) and therefore all following text is ignored. This in turn causes the duplicate text detection to consider the text already to be part of the message and therefore the text is not added.

As a workaround till the next build/version will be available, please add a '-' before the closing comment char sequence:

Old:

-->

New:

--->

>We have also noticed that when using inline images [...]

This works without problems in our test environment: The paperclip is not displayed for messages with inline images.

Please do the following:

-Enable diagnostic logging: Message logging (processed messages only) and trace logging to file for all categories (log level Maximum)

-Send a HTML message to reproduce the problem

-Disable diagnostic logging

-Send me the content of the directory <InstallDir>\Diagnostics (as compressed archive, if possibe) and tell me the sender and recipient of your test message

-Franz

The stylesheet work around works, thank you. I look forward to applying a patch for the issue when it comes available!

I have sent an email containing the log files.